Privacy Policy

This Privacy Policy explains how Accurate Termite and Pest Control, LLC ("we," "our," or "us") collects, uses, maintains, and discloses information gathered from users ("Users") of accuratetermite.com (the "Site"). It applies to the Site and to every product and service we offer.

Personal Identification Information

We may collect personal identification information when Users visit the Site, fill out a form, place an order, subscribe to communications, respond to a survey, or use other features we make available. Depending on the activity, that can include a name, email address, mailing address, and phone number. Users can always browse the Site anonymously, and we only collect personal identification information Users volunteer to us. Declining to provide it is always an option, though it may prevent participation in certain Site activities.

Non-personal Identification Information

We may collect non-personal identification information whenever Users interact with the Site: browser name, device type, and technical details about the connection, such as the operating system and internet service provider.

Web Browser Cookies

The Site may use cookies to improve the User experience. A browser stores cookies for record-keeping and sometimes to track information about the visit. Users can set their browser to refuse cookies or to warn when cookies are being sent; parts of the Site may not function properly with cookies disabled. Our Cookie Policy covers this in detail.

How We Use Collected Information

We collect and use Users’ personal information to:

• Improve customer service: the information you provide helps us respond to service requests and support needs efficiently.
• Personalize the experience: aggregate information shows us how Users as a group use the Site.
• Improve the Site: your feedback shapes our products and services.
• Process payments: order information is used only to provide service for that order and is not shared beyond what the service requires.
• Run promotions, surveys, or other Site features: to send Users information they agreed to receive.
• Send periodic emails: to respond to inquiries and requests, and, for Users who opt in to a mailing list, to share company news and service information. Every email includes unsubscribe instructions, and Users can also contact us through the Site to opt out.

How We Protect Your Information

We maintain appropriate data collection, storage, and processing practices, plus security measures guarding against unauthorized access, alteration, disclosure, or destruction of your personal information and data stored on the Site.

Sharing Your Personal Information

We do not sell, trade, or rent Users’ personal identification information. We may share generic, aggregated demographic information that is not linked to any individual with business partners and trusted affiliates for the purposes described above. We may also use third-party service providers to help operate our business and the Site, such as sending newsletters or surveys, and may share information with them for those limited purposes when you have given permission.

Compliance With Children’s Online Privacy Protection Act

Protecting the privacy of children matters to us. We never knowingly collect or maintain information on the Site from anyone under 13, and no part of the Site is designed to attract anyone under 13.

Compliance with the California Consumer Privacy Act (CCPA)

This section supplements the policy above for Users who reside in the State of California, in compliance with the CCPA.

Collection of Personal and Non-personal Identification Information

We do not actively solicit or require sensitive personal identification information such as Social Security numbers, driver’s license numbers, or passport numbers. The personal information we typically collect is limited to business-relevant details: name, email address, mailing address, IP address, telephone number, and account name. If a User voluntarily submits additional personal information, for example through a contact form, we protect it under this Privacy Policy.

Third Parties

We sometimes use third-party service providers to operate parts of the business on our behalf. We may share your information with them for those limited purposes when you have given permission. Beyond that, we do not sell, share, rent, trade, or disclose your personal information to any third-party company. Users provide information directly or automatically through interaction with the Site, and we collect it for the business and commercial purposes described above.

Right to Access Your Personal Information

You have the right to access the personal information we hold about you and to request a copy of it. To exercise this right, send a description of the information you want to:

Accurate Termite and Pest Control, LLC
20605 Spanish Oaks
Leander, TX 78641

Personal information does not include publicly available information, which the CCPA does not cover.

Right to be Forgotten

You may contact us at the address above at any time to request that we delete all of your personal data. Users are individually responsible for making sure their personal data is deleted from other sources.

Right to Non-discrimination for Exercise of Privacy Rights

Users may decline to supply personal identification information without risk of discrimination, though declining may prevent participation in certain Site activities.

Do-not-track (DNT) Requests

At this time, we do not respond to do-not-track requests from Users’ browsers.

Do Not Sell My Personal Information

We do not sell, trade, or rent Users’ personal identification information and have not done so in the past 12 months. Users can still opt out and request that we not sell their personal information in the future by mailing the request to the address above.

Compliance with the General Data Protection Regulation (GDPR)

This section supplements the policy above for data subjects who reside in the European Union, in compliance with the GDPR. Accurate Termite and Pest Control, LLC is the data controller for the personal information Users provide. For data protection queries, contact us by mail at the address above or visit accuratetermite.com.

GDPR Data Protection Rights

Every User located in the E.U. is entitled to these eight data protection rights:

• Right to be informed: anyone processing a User’s personal data must make clear what is processed, why, and who else may receive it.
• Right to access: Users may see what personal information is held about them.
• Right to rectification: incorrect data must be correctable.
• Right to erasure: also called the right to be forgotten; Users may contact us at the address above at any time to request deletion of all personal data.
• Right to restrict processing: Users may request a temporary halt to processing, for example while data is corrected or a legal dispute concludes.
• Right to data portability: Users may request their supplied data back in a simple, structured, machine-readable format.
• Right to object to processing: Users may object to processing outside the primary purpose the data was collected for.
• Right to avoid automated decision-making: Users may not be subject to decisions based solely on automated processing, including profiling.

When We Collect Personal Data

We collect and use personal information only where you have consented to processing for a specified purpose, where the data is needed to perform a contract with you, where processing is necessary for our legitimate interests or those of a third party without overriding your rights, or where the law requires it.

Why We Collect and Store Personal Data

We collect and use personal data for the purposes listed in the How We Use Collected Information section above, with your consent or where we are otherwise legally permitted.

How You Provide Consent

Users provide consent by filling out contact forms on the Site. We store collected information indefinitely and use it to contact Users about our services, including for marketing purposes.

Transferring Data Internationally

Accurate Termite and Pest Control, LLC is a U.S.-based company located outside the European Economic Area (EEA). For any international data transfer we comply with the GDPR and, where applicable, the UK GDPR. Personal data collected from E.U. Users is governed by the practices in this notice, and by using the Site and providing consent you also consent to transfer of your data to processors located outside the EEA.

Withdrawing Your Consent

Where consent is our legal basis for processing, you may withdraw it at any time by contacting us at the address above. If you consented to sharing with a third party and want to withdraw that consent, contact the third party directly.

Changes to This Privacy Policy

We may update this policy at any time; when we do, we revise the updated date on this page. We encourage Users to check this page periodically, and continued use of the Site after changes are posted constitutes acceptance of those changes.

Your Acceptance of These Terms

By using this Site, you accept this policy. If you do not agree with it, please do not use the Site. Questions about this Privacy Policy, the practices of this Site, or your dealings with us can be mailed to:

Accurate Termite and Pest Control, LLC
20605 Spanish Oaks
Leander, TX 78641